Last Updated: 19 Apr 2024
Our service commitment
We strive to provide helpful and timely solutions to your needs. Learn about our eServices, service channels and standards.
We serve with sincerity, integrity and professionalism.
We seek to understand your needs and provide helpful and timely solutions.
Together, help us make your experience a pleasant one.
Use our online services
We strongly encourage you to use our eServices for quick answers to your queries. Our main online services are:
Here are some of our popular topic pages:
For replies to enquiries or feedback
Alternatively, if you wish to interact with us through the following channels, we will strive to serve you in a timely manner.
| Channel | We aim to |
|---|---|
| Hotline
(6872 2220) |
Answer your call within 30 seconds.
You may need to wait 15 minutes or longer to speak to our officers during the following peak periods where call volumes are high:
|
| Emails with general or simple enquiries
|
Reply to you within 3 working days.
For more complex enquiries, we seek your understanding that we may need more time for review before responding to you. |
| MOE Customer Service Centre
(Services by appointment only) |
Attend to you within 15 minutes. |
We seek your patience and understanding should we take slightly longer to respond to you during our peak periods or if we require more time to address more complex feedback.