No Sensitive Data Compromised from Unauthorised Access into Mobile Guardian's Systems

On 17 April 2024, the Ministry of Education (MOE) was notified by mobile device management company Mobile Guardian about an incident of unauthorised access into Mobile Guardian's user management portal in its headquarters.

2. During this incident, the names and email addresses of parents and school staff from 5 primary and 122 secondary schools, whose students use iPad or Chromebook as their Personal Learning Device (PLD), were accessed.

3. Mobile Guardian is a Device Management Application (DMA) installed on students’ Personal Learning Devices to allow parents to manage students’ device usage by restricting applications / websites and screen time.

4. MOE has expressed our concerns to Mobile Guardian as well as lodged a police report. MOE and schools will notify all affected parents and teachers about the incident, and advise them to remain vigilant of any phishing emails that may be sent to them. In the meantime, Mobile Guardian has implemented further security measures, such as implementing a lockdown of all its administrative accounts. Mobile Guardian is also working with security experts to further investigate the incident.

DMA remains safe for use

5. Mobile Guardian’s user management portal is separate from MOE’s DMA. There is no evidence of unauthorised access into the MOE DMA. Parents whose students use the iPad or Chromebook can continue to use the DMA as usual.